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Practice Management

Pauline MacWhirter

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care. This includes human resources, managing patient complaints, finance, patient safety, management of staff, premises & equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care which is not possible without support from a very professional and reliable reception team.

 

Administration

Lesley Crawley

Deputy Office Manager & Team Leader (afternoon)

Deputy Office Manager

Assist with the overall smooth running of both the front office (Reception & Secretaral areas) and the back office administration areas.

Team Leader (afternoon)

Team Leaders are responsible for enursing for the smooth running of their shift and allocated tasks are dealt with in a timely manner.

The Team leaders ensure their shift is adequately staffed and act as a point of escalation for any querries staff are unable to resolve.

 

Cathy Graham

Office Manager

Ensure the overall smooth running of both the front office (Reception & Secretaral areas) and the back office administration areas.

Sarah McWilliams

Team Leader (morning)

Team Leaders are responsible for enursing for the smooth running of their shift and allocated tasks are dealt with in a timely manner.

The Team leaders ensure their shift is adequately staffed and act as a point of escalation for any querries staff are unable to resolve.

Beth Sidwell

Senior Administrator

This role envolves ensuring all patients who require annual clinical reviews are offered this opportunity in the timely manner.

Another area of responsibilty is recording and monitoring of progress against targets set by NHS Greater Glasgow & Clyde and / or the Governament.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, insurance  claims, updating patient records and carrying out searches and practice audits.

 
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