*URGENT - Online appointment service has been suspended due to the coronavirus pandemic. Please contact the practice directly on 0141 531 6410, Option 1 to discuss your symptoms. Please do not turn up at the practice to make an appointment as you will be asked to leave the Health Centre and phone in with your request
Thank you for your assistance
The practice operates a call-menu telephone system; dial
0141 531 6410 and select option:-
1 – Appointments & general enquiries
2 – Clinical emergencies requiring urgent medical attention
3 - Repeat Prescription Service
4 - Lab Results, only available 10.30a.m. to 2.30p.m.
In addition the practice offers an “Extended Hours” service. The Extended Hours service is currently suspended
All requests for appointments, fit notes or to discuss medication are triaged to a member of our clinical team. Please ensure reception staff have your latest telephone number. When a member of the clinical team calls you back, the phone number will start 0800, please answer this call.
If the clinical team member deems it appropriate you may be asked to attend the practice for an appointment. The clinican will give you an appointment time. Please attend close to the appointment time. If you turn up too early you may be asked to leave the practice and return closer to your appointment time. Please wear a face covering and report to the main reception desk on arrival.
Only the patient can attend the practice unless the patient is a child or a vunerable adult, then one additinal person may accompany this patient.
Please do not be offened if you as asked to lave the Health Centre and wait outside.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions (see staff page) and you may be seen more quickly.
If you wish a chaperone while being examined, please let us know
The practice has access to the National Interpreting Service, should the patient require the assistance of an interpreter.
All of our examination beds are of fixed height. If this would give you difficulties, please inform the receptionist as arrangements will need to be made to book the use of an electronic adjustable bed.
For patients with hearing difficulties, please request portable loop system to be available at time of consultation
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.