*URGENT - Online appointment service has been suspended due to the coronavirus pandemic. Please contact the practice directly on 0141 531 6410, Option 1 to discuss your symptoms. Please do not turn up at the practice to make an appointment as you will be asked to leave the Health Centre and phone in with your request

Thank you for your assistance

Appointments

The practice operates a call-menu telephone system; dial
0141 531 6410 and select option:-

1 – Appointments & general enquiries

2 – Clinical emergencies requiring urgent medical attention

3 - Repeat Prescription Service

4 - Lab Results, only available 10.30a.m. to 2.30p.m.

In addition the practice offers an “Extended Hours” service. 

All requests for appointments, fit notes or to discuss medication will be signed posted by our reception staff to an appropriate member of our clinical team.  Consultations are by appointment only.  Please ensure reception staff have your latest telephone number. When a member of the clinical team calls you back, the phone number will start 0800, please answer this call.

If coming into the practice for an appointment, staff will ask you to wear a face mask. masks are available at the main reception desk.

Please attend close to the appointment time. 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions (see staff page) and you may be seen more quickly.

Chaperone

If you wish a chaperone while being examined, please let us know

Special Assistance

The practice has access to the National Interpreting Service, should the patient require the assistance of an interpreter.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00 a.m.

Housecall Triage

For all housecall requests made in the morning, the Practice Nurse will call the patient back to gather additional information and decide if a housecall is the most appropriate course action required.

In many instances, a prescription maybe all that is required.

For housecall requests made in the afternoon, the duty "oncall" doctor may phone the patient back to gather additional information.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Medical Students

From time to time we have medical students from Glasgow University with us in the practice. They participate in consultations with the doctor and we appreciate you allowing them to take part.

You will be told at the time of making your appointment if a Student will be in attendance. If you do not wish them to be present, please let us know at the time of making the appointment.